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At EssayArsenal.co.uk, we aim to minimise the refund disputes as much as possible. Following are the typical circumstances in which full or partial refund may take place. We recommend our customers read the refund policy before filing any refund dispute.
Paid Double Erroneously
If you have paid double the amount for a single service, we are obliged to complete reverse and refund the transaction without any deductions whatsoever.
The users have 14 days to file refund if they are not satisfied with the service or have not received the service ordered. EssayArsenal.co.uk will either negotiate with the customer to make for the non-compliance of the order or refund the full amount if the customer did not receive the work.
Plagiarism Found in the Paper
Upon request, we will be obliged to process a refund if the paper that client receives is replete with plagiarism. However, we expect the client to produce a plagiarism report for the disputed paper. Any request of refund without a documentary proof (in the form of Turnitin report) shall not be entertained.
Immediate Cancellation of Order
If you want your order to be cancelled moments after you have placed it, you will be refunded full amount paid. This clause only applies to cases when the writer has not started writing it for you.
Order not Delivered
A customer will reserve the right to claim refund in case we fail to deliver order on requested time due to some technical errors or otherwise. In such a case, we will refund the full amount paid.
Essayarsenal.co.uk offers services that are meant to assist the buyer by providing a guideline and the product provided is intended to be used for research or study purposes only.